Policy

Privacy Policy

• Mantra Herbal ensures the highest standards of data protection and customer privacy.

• Personal data (like name, address, contact info, etc.) is collected to process orders and provide a better user experience.

• We do not sell or rent your information to third parties.

• All data is stored securely and used only for marketing, support, or order-related communications.

• You can modify or delete your data anytime by contacting us.

• This policy may change without prior notice. Please review it periodically.

Payment Policy

 

Pricing Policy

• Product prices mentioned on our website are current but subject to change without prior notice.

• All prices are listed and billed in Indian Rupees (INR).

• Orders are acknowledged at the price effective at the time of shipping.

• No hidden charges — all taxes like GST are borne by Mantra Herbal. You only pay the amount visible in your order summary.

• Our pricing is inclusive of all taxes.

Payment Security

• All transactions are protected by 1024-bit SSL (Secure Sockets Layer) encryption.

• Sensitive data (e.g. credit card details)  is encrypted and securely processed.

• The lock icon in your browser ensures a secure transaction.

Payment Options

• Credit/Debit Cards: Visa, MasterCard, Maestro, American Express

• UPI 

• Net Banking

• International payments accepted via the same networks

• For added security, cards must be VBV (Verified by Visa) or MSC (MasterCard SecureCode) enabled.

Payment Gateway

• All online payments are securely processed through Razorpay, one of India's leading and PCI-compliant payment gateways.

One-Click Checkout

• For a faster, smoother buying experience, Mantra Herbal uses Shiprocket Fastrr Checkout, enabling secure one-click checkout for returning customers.

Shipping Policy

Domestic Shipping (India)

• Orders are shipped via registered domestic courier companies or speed post.

• Dispatch Time: Within 5-7 working days after order confirmation. 

• Orders are delivered to the address provided during checkout. Ensure your address details are accurate.

• Mantra Herbal is not responsible for delays caused by courier companies or postal authorities. 

• We guarantee to hand over the consignment to the courier company or postal services within the committed timeline.

Shipping Charges (India)

• Cash on Delivery (COD): ₹99 

• Prepaid Orders below ₹499: ₹75

• Prepaid Orders above ₹499: FREE Shipping

International Shipping

• Orders are shipped through registered international courier companies and/or international speed post only.

• Shipping Charges: Vary based on destination and applicable courier charges. Charged on actuals. 

• Delivery timelines depend on the destination country, customs processing, and courier policies.

• Customers are responsible for any customs duties or import taxes imposed by the country.

Transit Liability

• Mantra Herbal is not liable for any damage or delays once the order has been handed over to the courier.

• We are not responsible for any loss caused during transit, but we will support you in filing claims with the courier partner if needed.

Return, Refund & Cancellation Policy

Returns

• Products are eligible for return only if they are damaged, defective, or incorrectly delivered.

• You must raise a return request within 3 days of receiving your order.

• Please email us at info@mantraherbal.in with your order details and clear photographs of the issue to initiate the return process.

• Returned products must be unused, in their original packaging, and accompanied by the invoice.

• We recommend taking a video while unboxing to avoid any conflicts.

Refunds

• Once your return is received and inspected, we will notify you regarding the status of your refund.

• Approved refunds will be processed to your original method of payment within 7–10 business days.

• In case of prepaid orders, the full amount (excluding shipping, if any) will be refunded.

• Refunds are not applicable for products returned without authorization or beyond the return window.

Cancellations

• You may cancel your order within 24 hours of placing it, provided it hasn’t already been shipped.

• Once dispatched, the order cannot be cancelled.

• To request a cancellation, email us at info@mantraherbal.in with your order ID.

Exceptions

• Used or opened products are not eligible for return or refund.

• Shipping and COD charges are non-refundable unless the return is due to our error.

Terms & Conditions (Terms of Use)

Welcome to the official website of Mantra Herbal. By accessing and using this website, you agree to comply with and be legally bound by the following terms and conditions, which—together with our Privacy Policy—govern our relationship with you in relation to this website.

The term “Mantra Herbal”, “we”, “our”, or “us” refers to the owner of the website, registered at 31, Link Rd, opposite Defence Colony, Block A, Lajpat Nagar III, Lajpat Nagar, New Delhi, Delhi 110024, under registration number 55-107380.
The term “you” refers to the user or viewer of our website.

1. Website Use

• The content of this website is for your general information and personal use only. It is subject to change without prior notice.

• Your continued use of the website after any updates or changes implies your acceptance of those changes.

2. Accuracy of Information

• While we strive to ensure all information is accurate and up-to-date, we make no warranties or guarantees, express or implied, about the completeness, accuracy, reliability, or suitability of the content for any particular purpose.

• You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such errors to the fullest extent permitted by law.

3. Liability

• Use of any information or products on this website is entirely at your own risk. It is your responsibility to ensure that any products or services available through this site meet your requirements.

• We shall not be held liable for any direct or indirect loss, damage, or inconvenience caused through the use of this website.

4. Intellectual Property

• All content on this website, including but not limited to design, layout, graphics, text, and images, is the property of Mantra Herbal or licensed to us. Unauthorized reproduction or use is strictly prohibited.

• Reproduction of any part of the site must adhere to the copyright notice which forms part of these terms.

5. Trademarks

• All trademarks displayed on this website that are not the property of, or licensed to, Mantra Herbal are duly acknowledged.

• Unauthorized use of trademarks, brand names, or product names may result in legal action.

6. Prohibited Use

• You agree not to use this website for any unlawful purpose, or any purpose prohibited by these Terms.

• Unauthorized use may result in a claim for damages and/or constitute a criminal offense.

7. Governing Law & Jurisdiction

• These Terms shall be governed by and interpreted in accordance with the laws of India.

• Any disputes arising out of or in connection with the use of this website are subject to the exclusive jurisdiction of the courts of Jhansi, Uttar Pradesh

Website Disclaimer

The information provided on this website is intended for general informational and educational purposes only. While Mantra Herbal makes every effort to ensure that the information is current, accurate, and complete, we make no representations or warranties, express or implied, regarding the accuracy, reliability, suitability, or availability of any content, products, services, or related graphics presented on the site.

General Liability

• Any reliance you place on such information is strictly at your own risk.

• Mantra Herbal shall not be held liable for any loss or damage, including but not limited to indirect or consequential loss, or any loss whatsoever arising from loss of data or profits, in connection with the use of this website.

• While we strive to keep the website running smoothly, Mantra Herbal takes no responsibility for, and will not be liable for, temporary unavailability due to technical issues beyond our control.

External Links

• This website may contain links to third-party websites which are not under the control of Mantra Herbal.

• We have no control over the content, availability, or nature of these sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

Medical Disclaimer

• The content on this website has not been evaluated by the Food and Drug Administration (FDA) or any other medical authority.

• Products and information mentioned are not intended to diagnose, treat, cure, or prevent any disease.

• All content, including emails, blogs, and product descriptions, is for educational purposes only and should not be considered medical advice.

• Always consult your physician or a qualified healthcare professional before:
  
  

• Using any product or supplement

• Starting any diet, health, or exercise program

• Taking any medications

• Treating any existing health condition